Knowledge Bank Article
YOUR WRITTEN COMMUNICATIONS SAY IT ALL
The old saying, "You never get a second chance to make a first impression" is especially true in your written communications. Here are some suggestions for improving your letter-writing skills:
Use positive statements. Rather than "I am sorry you had to wait so long," say, "Thank you for being so patient."
Be sure of the meaning of a word before you use it. For instance, which is correct in this statement? The (principal/principle) reason he gave for leaving his job was lack of responsibility. Principal is correct. It means chief or main.
Eliminate clichés and redundant expressions in your writing such as "enclosed please find" and "for your information." They lack freshness and originality because they are overused by many people.
Be sure your message is clear by avoiding formal words and jargon. Keep sentences short, and be sure to use correct punctuation.