Knowledge Bank Article
THE SIX Ps OF GOOD CUSTOMER SERVICE
Be Proud. You should have confidence in yourself. The customer sees you as an expert, ready and able to deliver solutions.
Be Professional. Always put the customer first.
Be Polite. Customers deserve your respect and consideration, no matter what kind of day you're having.
Be Prompt. Never keep a customer waiting.
Be Personal. Your customers want to be treated as individuals, not as the next person in line.
Be Positive. Show enthusiasm and remove negative thoughts, comments, and actions from your interactions with customers.
Wherever you work, whatever your job title, you have the power to create service magic for your customers every day -- to make every customer interaction an experience the customer remembers with pleasure.